Cheapendof Tenancy Cleaning Terms and Conditions
These Terms and Conditions govern the provision of Cheapendof Tenancy Cleaning services by us to you. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these terms. They are intended to set out, in clear and practical language, the basis on which our end of tenancy cleaning service is supplied, including the booking process, payment obligations, cancellation rights, liability limits, waste handling, and the law that applies. If any term is unclear, you should review it carefully before placing a booking.
In these terms, references to “we”, “us” and “our” mean the cleaning provider, and references to “you” mean the customer, tenant, landlord, letting agent, property manager, or other person who places the order or authorises the service. These terms apply to domestic and commercial end of tenancy cleaning appointments unless a separate written agreement states otherwise. They form the complete agreement between the parties in relation to the service booked, and any conflicting statement made during a call, email, or message will not override them unless confirmed in writing by us.
We reserve the right to update these terms from time to time. The version in force at the time your booking is accepted will apply to that booking. Any changes will not affect work already agreed, unless required by law or agreed by both parties. Your statutory rights are not affected by these terms. Nothing in this document is intended to exclude or limit rights that cannot lawfully be excluded under UK law.
Bookings may be made by telephone, email, online form, or other written means accepted by us. A booking is only confirmed when we have accepted the request, provided a quotation or estimated price, and you have agreed to the date, scope, and service conditions. The booking process for cheap end of tenancy cleaning may involve questions about the property size, condition, access, parking, and any specialist requirements. You must provide accurate and complete information so that we can allocate sufficient time, equipment, and staffing.
Any quotation is based on the information you supply and, where relevant, on photographs, inventories, or prior inspections. If the property differs materially from the description provided, we may revise the price, adjust the scope, or decline to proceed if the job cannot be completed safely or within the booked time. For example, exceptionally heavy soiling, infestation, excessive clutter, biohazards, or the need for specialist materials may require additional charges or a separate arrangement. We do not guarantee that every appliance, surface, or fixture will be cleaned to the same standard if access, condition, or timing prevents it.
By confirming a booking, you authorise us to send reminders, updates, and service-related communications. You must ensure that someone with authority is available at the property, or that access arrangements are fully explained in advance. 
If we are unable to enter the property at the agreed time due to missing keys, incorrect instructions, security issues, or absent access permissions, this may be treated as a late cancellation or wasted appointment and charged accordingly. Where a schedule is affected by circumstances beyond our reasonable control, we may rearrange the visit without liability for delay.
Payment terms depend on the type of booking and will be stated in the quotation or invoice. Unless otherwise agreed in writing, payment is due on completion of the service or, for certain appointments, in advance. We may require a deposit to secure the slot, particularly for high-demand periods or larger properties. The tenancy cleaning price quoted is usually based on the standard service description and does not include optional extras unless expressly stated.
Any additional work requested on site, including oven deep cleaning beyond the included scope, internal windows, carpet treatments, mould or limescale remediation, or cleaning of balconies, garages, or storage spaces, may be charged separately. Where extra charges arise, we will explain them as soon as reasonably practicable. If you dispute an invoice, you must notify us promptly and provide the reasons for the dispute. Undisputed amounts remain payable on time. We may suspend further services, withhold reattendance, or decline future bookings where payment is overdue.
We accept no responsibility for bank delays, card processing failures, or charges imposed by your payment provider. If a payment is reversed, charged back, or found to be unauthorised after completion of the service, you remain liable for the relevant amount and any reasonable costs we incur in recovering payment. Interest and recovery charges may be applied where permitted by law and where a sum remains unpaid after notice has been given. 
Any discount, promotion, or special rate is personal to the booking and may be withdrawn if the booking details change significantly.
You may cancel or reschedule a booking by giving us notice in writing or by another method we accept. Unless a different cancellation policy is stated at the time of booking, cancellations made with reasonable notice may be accepted without charge, while late cancellations may attract a fee to cover staffing, travel, and scheduling losses. If you cancel after cleaners have been dispatched, or if the appointment cannot proceed because access is not available, the booking may be treated as cancelled at short notice.
If you wish to move the date, we will try to accommodate a new appointment subject to availability. Any rescheduled booking may be priced according to the current rate or adjusted to reflect changed circumstances. We may cancel or postpone a booking if the property is unsafe, the description is materially inaccurate, the required access arrangements are not in place, or events outside our control make attendance impossible. In such cases, we will contact you as soon as reasonably possible to discuss alternatives.
For the avoidance of doubt, we are not liable for indirect losses arising from cancellation or postponement, including loss of rent, delayed check-out penalties, missed inventory appointments, or loss of a deposit from a landlord, agent, or third party. If you need a service to align with tenancy deadlines, you are responsible for allowing sufficient time for completion and any required inspection after cleaning. 
Where we agree to a refund, it will normally be made using the original payment method unless another method is agreed.
We will exercise reasonable care and skill in carrying out the service and will aim to deliver a professional finish consistent with the agreed scope. However, end of tenancy cleaning is affected by the starting condition of the property, the availability of utilities, the extent of wear and tear, and the time permitted. We do not guarantee that a landlord, agent, or inventory clerk will accept the property as clean, as acceptance depends on their own judgment and any separate tenancy requirements. Cheapendof End of Tenancy Cleaning is a service standard, not a guarantee of pass or acceptance.
Our liability is limited to losses that are directly caused by our proven negligence or breach of contract and that are reasonably foreseeable. We are not responsible for pre-existing damage, hidden defects, poor maintenance, stains that cannot be removed using normal cleaning methods, or deterioration caused by age, mould, damp, faulty fittings, or unsuitable materials. You must notify us of any fragile items, loose fittings, damaged surfaces, or special instructions before work begins. We are not liable for minor marks, scuffs, or cosmetic changes arising from normal cleaning activity where reasonable care has been taken.
Where we damage property through our fault, our responsibility is limited, at our option, to repair, replacement, or the reasonable cost of rectifying the damage, subject to proof and reasonable valuation. We will not be liable for loss of profit, loss of business, emotional distress, or other consequential or special losses except where the law says otherwise. Any claim must be reported within a reasonable time after discovery and in any event before the property is reoccupied, where practicable, so that we can inspect the issue and attempt to resolve it. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Cleaning products, packaging, and waste generated during the service will be handled in accordance with applicable UK waste regulations and reasonable environmental practices. We may remove ordinary cleaning waste, used cloths, disposable materials, and empty product containers created by our work, provided they are not hazardous or contaminated beyond normal domestic use. Any larger waste removal, clearance of personal belongings, builders’ waste, broken furniture, or items requiring licensed disposal is excluded unless expressly agreed in writing and may require a separate service. You remain responsible for any waste that is not produced by our work or that falls outside the agreed cleaning scope.
You must ensure that the property is free from hazardous materials and that we are informed of any substances that require special handling, such as asbestos, needles, clinical waste, corrosive chemicals, pest infestation, or sharps. If such materials are present, we may stop work immediately and either wait for proper removal or cancel the appointment. We are not licensed to handle regulated waste unless specifically agreed in advance and arranged in compliance with the relevant law. You must not require our staff to carry waste in a manner that would breach health and safety rules or environmental regulations.
All staff are entitled to work in a safe environment. You must provide reasonable access to water, electricity, lighting, and any other utilities necessary for the service unless otherwise agreed. Where the property is unsafe, excessively cluttered, infested, or otherwise unsuitable for cleaning, we may refuse or limit the service without liability. If we discover waste or debris requiring specialist disposal, we may suspend work and charge for any time already spent and any unavoidable costs incurred. Our team may also decline to move items that are too heavy, sharp, unhygienic, or likely to cause injury.
You are responsible for removing personal valuables, cash, sensitive documents, jewellery, and irreplaceable items before the appointment. Although our team will act with care and professionalism, we do not accept responsibility for items left unsecured in the property unless loss is directly caused by our proven negligence. Where keys are provided, they must be clearly labelled and handed over under the agreed access process. We are not responsible for delays caused by faulty locks, alarm issues, building restrictions, or third-party access failures.
Any complaint about the service should be raised promptly so that we can review the issue and, where appropriate, return to inspect or remedy the matter. A re-clean or partial remedial visit may be offered at our discretion where the complaint relates to an item within the original service scope and where the claim is made within a reasonable time. If you or a third party alters the property after completion, we cannot accept responsibility for the resulting condition. Normal wear, airborne dust, post-clean traffic, or recontamination after completion do not constitute a defect in the service.
These terms are intended to be interpreted fairly and in line with applicable consumer and contract law. If any part of them is found unlawful, unenforceable, or invalid, the remainder will continue in force. Failure by us to enforce any right or provision will not amount to a waiver of that right or provision. No person other than the parties to the booking has any right to enforce these terms unless such right is expressly given by law. The headings are for convenience only and do not affect interpretation.
These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. Where the service is provided in another part of the United Kingdom, mandatory local rules that apply to the transaction will be respected to the extent required by law, but the governing law remains as stated unless otherwise agreed in writing. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise.
By placing a booking with Cheapendof Tenancy Cleaning, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you are authorised to instruct the service for the property concerned and that the details supplied are accurate to the best of your knowledge. If you are booking on behalf of a tenant, landlord, agent, or company, you warrant that you have the necessary authority to bind that party to the booking and to any resulting charges.
These Terms and Conditions are designed to provide a fair framework for a professional cheap end of tenancy cleaning service while allowing practical flexibility for differing property conditions and access arrangements. They should be read together with any written quotation, invoice, or service note issued for the booking. In the event of any inconsistency between these terms and a specific written agreement signed or accepted by both parties, the specific written agreement will prevail to the extent of the inconsistency.
